1. Information We Collect

At KelmSoft, we collect information necessary to provide you with our software development and digital services. This includes:

• Personal identification information (name, email, contact details)
• Technical information related to software usage and performance
• Communication records for project management and support
• Website usage data to improve our services and user experience
• Payment information for billing and subscription management

2. How We Use Your Information

We use your information to:

• Provide software development and technical consulting services
• Manage projects and communicate with clients effectively
• Improve our software products and services
• Process payments and manage subscriptions
• Provide technical support and customer service
• Comply with legal and regulatory requirements

3. Information Sharing

We may share your information with:

• Service providers who help deliver our software and services
• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and processing
• Legal authorities when required by UAE law
• Business partners with your explicit consent

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encrypted data transmission and storage
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure development practices and code reviews
• Multi-factor authentication for sensitive operations

5. Your Rights

Under UAE data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Data portability
• Lodge complaints with relevant authorities

6. Retention of Information

We retain your information for as long as necessary to provide services and comply with legal requirements. Project data and communications are retained according to business needs and data protection requirements, typically for 3-7 years or as legally required.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Last Updated: 3 September 2025